Customer care
Frequently asked questions
Clear information about orders, delivery, returns, warranty and product details. If your question is not covered here, our team can help you find the right information.
When will my order arrive?
Delivery estimates and any applicable shipping charges are shown during checkout. Orders are prepared for dispatch after payment confirmation.
How can I track my order?
After dispatch, available tracking information is shared using the contact details provided with your order. You can also visit our order-tracking page.
Track an order →Can I return a product?
Return requests are reviewed based on the product's condition and the circumstances of the order. Please contact us with your order number and reason before sending an item back. Eligibility and next steps are confirmed for each request.
Read the returns and refunds policy →How are refunds handled?
Once a return is approved and the returned item has been received and reviewed, the applicable refund is processed using the relevant payment or refund method.
Where can I find product material and care information?
Check the individual product page for its available details. Our leather guide explains general leather characteristics and care considerations; contact us if you need clarification about a specific item.
Explore our leather guide →How can I ask about an order or product?
Send an enquiry through our contact page. For order-related questions, include your order number if you have it so the team can review the details.
Contact MyLeatherStudio →Does every product include a manufacturing warranty?
Yes. Products purchased directly from the official MyLeatherStudio website and delivered within India have a 2-Year Manufacturing Warranty against verified manufacturing defects. One approved claim is available per product during its warranty period. The customer pays to ship the product to us; MLS covers return shipping for one product, while additional return-shipping charges for other products submitted together are the customer's responsibility.
Read the 2-Year Manufacturing Warranty policy →